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Account Director

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Job Title: Account Director

Location: New York, Chicago, Remote (work from home)

Salary: Dependent on experience

Employment: Full Time

Department: Client Services

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At Ph.Creative we have a vision that one day everyone will love their job. We want to help everyone find their perfect job in a perfectly matched team.

We’re a globally recognized leading employer-branding agency. We’re changing how businesses prioritise the value of who they are as an employer and we’re committed to helping them discover the true value they can offer to the people who join them.

If you were to sit with the team at Ph, whether in Liverpool, London, New York or San Diego, you would see people who care about the work and care about each other. There’s a relaxed vibe you get when you sit amongst the team here. They have a confidence in their work and the skill, drive and grit to get things done.

It’s so nice to work amongst smart, creative people who each have the autonomy to make a judgement call, fix something that’s not working or to attempt something we’ve not done before – that’s not unusual at Ph. It’s not for everyone, but for people who love energetic collaboration, bouncing around ideas, operating outside of traditional thinking and challenging conventions, Ph. can be a lot of fun.

“It’s a really creative place and the team is amazing. It’s a great group of friends.”

Elizabeth McCarthy
- Account Manager

The Role

At Ph, we passionately believe that to work with our clients as closely as we do, it’s important to get on with them, to care about what it’s like to be in their shoes and to be able to make them feel like we’ve got their back. The responsibility for Ph. to live up to this expectation is at the heart of this Account Director role. We want each client to feel like they are the only client we have.

Our AD’s have full responsibility and autonomy for the strategic development, direction and delivery of their portfolio of clients; managing multi million pound employer brand accounts.

As a senior member of the team, each AD pro-actively leads the strategic direction of the team and will also have responsibility for supporting and mentoring the more junior members of the team.


  • Real expertize in key areas of employer brand is essential
  • Ad agency experience is preferred
  • Business minded - commercial impact for the agency and clients
  • Someone who loves people and helping others achieve their goals
  • A team player who is constantly learning, regularly teaching and genuinely loving the challenge of work
  • Willing to pick up the phone instead of hiding behind emails
  • Able to ask great questions and shows emotional intelligence
  • Listening to understand, not waits for their turn to speak
  • Being confident enough to think like an owner, make difficult decisions and do the right thing
  • Someone strong enough to disagree and stand their ground in any room
  • Highly organized with proficient time management skills
  • Someone who can take control of the situation and instil confidence


  • Managing multi million pound employer brand accounts - high level stakeholder management
  • Crafting concepts, frameworks and ideas for client projects - Employer Brand, EVP & Talent Attraction
  • Good at writing briefs for client projects
  • Data literate - good with numbers, quant skills and financial understanding
  • On-going strategic involvement and guidance of existing clients projects
  • Encouraging and educating clients to understand and embrace digital solutions
  • Travel to see clients, we believe face to face time is important to build relationships
  • Collaborating and communicating with cross functional project teams and client teams
  • Happiness: Your primary objective is to ensure your clients are happy, our number one metric at Ph.
  • Retention: Sustaining real client partner relationships
  • Growth: Having the experience to be able to guide, lead and recommend the right solutions to our clients

“All of the client services team take the time to support each other. We share ideas, share in each other’s success and share a helping hand when it’s needed. It’s a proper team.”

Mike Hazlehurst
- Client Services Director

We’re creative, effective, brave, and fun, and we want you to be too.

So here’s a couple of questions for you…

  • Are you brave enough to reject work that’s not good enough to put in front of your clients?
  • Are you open to exploring new ways to find the solutions we need to deliver client success?
  • Are you willing to think like an owner and prioritize doing the right thing by your clients?
  • Do you take your work seriously and put yourself into everything you deliver?
  • And, at the same time, do you remember not to take yourself too seriously?

You can tell the answers we're looking for. So you should have a pretty good idea what it takes to fit right in here. But what’s in it for you?

Benefits & Perks

Not only do you get to become a member of the Ph. family; a dedicated and eclectic bunch who like to work hard, produce results and put creativity at the heart of everything we do but you will also get:

  • 22 days holiday per year (plus Bank Holidays)
  • Extra day off for your Birthday
  • Peer to peer reward scheme
  • Contribution to 401(k)
  • Flexible working hours
  • Remote working options available

Want to find somewhere that you love working?

If we get to meet you, we’ll want to learn about your experience managing both digital and non-digital projects.

We want to see someone we can trust to be confident, professional and effective but relaxed enough to remember to smile and remind people why working with us is fun.

Most of all, you are articulate, meticulous and capable of strategic thinking to ensure efficient delivery of our lovely projects.

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